The Ultimate Destination for Customer
Experience, Marketing & Data Professionals!
18-19 Sept, 2024 | International Convention Centre, Sydney
Antoine Casgrain
National Helpline Manager Dementia Australia
The Customer Show Day 2
12:00 PM Panel Discussion | Ensuring consistency across your organisation’s channels to maintain a cohesive brand voice and experience
- Maintaining a consistent brand voice across all customer touchpoints to build trust and recognition
- Standardising processes to ensure a cohesive experience in every interaction for enhanced customer loyalty
- Addressing common challenges in achieving channel consistency to improve overall customer experience
12:30 PM Case Study | How Dementia Australia delivers exceptional customer experiences through its contact centres, building lasting relationships while achieving an average call time of 17 minutes
- Learn how Dementia Australia establishes strong, personal connections with callers to ensure retention and effective support, leading to impressive call engagement metrics
- Discover the training, tools, and techniques used by psychologists and nurses to identify caller needs efficiently, maintaining an average call time of 17 minutes while delivering quality customer experiences
- Explore strategies for staff engagement that go beyond a pay check, reducing attrition and maintaining a motivated, dedicated team in a high-stress environment
Check out the incredible speaker line-up to see who will be joining Antoine.
Download The Latest Agenda
