Belinda Haden

Director of Portfolio Consulting NICE

The Customer Show Day 1

12:30 PM Practical AI for humans: A CX Professional’s user guide


  • A comprehensive overview of how organisations can leverage AI to elevate their CX strategies 
  • Practical applications of AI and real examples in this space 
  • Understanding the essential steps for AI readiness, to ensure that your organisation is prepared to implement AI but also positioned to optimise its potential 
  • How to strategically integrate AI in a way that genuinely enhances the customer journey 


Check out the incredible speaker line-up to see who will be joining Belinda.

Download The Latest Agenda