The Ultimate Destination for Customer
Experience, Marketing & Data Professionals!
18-19 Sept, 2024 | International Convention Centre, Sydney
Catherine Veronesi
Manager Customer Service City of Sydney
The Customer Show Day 2
12:00 PM Panel Discussion | Ensuring consistency across your organisation’s channels to maintain a cohesive brand voice and experience
- Maintaining a consistent brand voice across all customer touchpoints to build trust and recognition
- Standardising processes to ensure a cohesive experience in every interaction for enhanced customer loyalty
- Addressing common challenges in achieving channel consistency to improve overall customer experience
2:20 PM Case Study | How the City of Sydney utilises technology and human-centered service design to improve customer experience outcomes
• Mapping your services end-to-end, understanding where your gaps lie and what your customers’ perspectives and issues are
• Working across your organisation with various groups to understand your service delivery and areas for improvement
• Understanding how The City of Sydney modernised the delivery of their core services, improved their community feedback outcomes and made high quality information available to their constituents that
lowered inbound enquiries and increased the efficiency of internal resource use
Check out the incredible speaker line-up to see who will be joining Catherine.
Download The Latest Agenda
