The Ultimate Destination for Customer
Experience, Marketing & Data Professionals!
18-19 Sept, 2024 | International Convention Centre, Sydney
Denise Tung
Chief Digital Officer McMillan Shakespeare
The Customer Show Day 2
3:00 PM Panel discussion | Leveraging and engaging effectively with leadership to drive improved CX outcomes in your organisation
- Effectively engaging and influencing senior leadership to gain sponsorship for CX transformation projects and initiatives
- Demonstrating the alignment of CX initiatives with organisational goals and the potential for long-term value creation to gain organisational buy-in
- Understanding and leveraging your personal brand to accurately represent and drive CX changes
- Ensuring continuous support and investment from leadership by representing data points effectively and highlighting the tangible value and ROI of CX initiatives to stakeholders
The Data & IT Expo Day 2
10:30 AM Panel discussion | Utilising comprehensive customer profiles for enhanced understanding and engagement
- Exploring techniques for analysing consolidated customer data to gain deep insights into preferences and behaviours
- Enhancing customer segmentation and targeting through actionable insights derived from unified customer profiles
- Optimising marketing strategies and communication channels to deliver relevant and personalized experiences that drive engagement and loyalty
Check out the incredible speaker line-up to see who will be joining Denise.
Download The Latest Agenda
