The Ultimate Destination for Customer
Experience, Marketing & Data Professionals!
18-19 Sept, 2024 | International Convention Centre, Sydney
Jacob Darkin
Head of Customer Experience United for Care
The Customer Show Day 2
2:40 PM Case Study | Creating inclusive customer journeys: Insights from a lived experience of disability
- Making customer journeys more inclusive and accessible by involving individuals with lived experience of disability design and improvement processes
- Understanding the importance of learning from the frustrations of people with disabilities, using these insights to drive meaningful and effective changes in your customer experience
- Gain practical tips, tools, and strategies that can be implemented at little to no cost, ensuring your services are easier to navigate and more inclusive for everyone
- Learn how adapt existing customer journeys to better accommodate the 80% of people with disabilities that are invisible, ensuring comprehensive accessibility and inclusivity in all customer interactions
Check out the incredible speaker line-up to see who will be joining Jacob.
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