Melissa Sequeira

General Manager Digital NBN

The Customer Show Day 2

12:00 PM Panel Discussion | Ensuring consistency across your organisation’s channels to maintain a cohesive brand voice and experience

  • Maintaining a consistent brand voice across all customer touchpoints to build trust and recognition 
  • Standardising processes to ensure a cohesive experience in every interaction for enhanced customer loyalty 
  • Addressing common challenges in achieving channel consistency to improve overall customer experience 

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda