Nicole Mathias-Browne

Chief Customer Officer Mercer Super

The Customer Show Day 1

2:00 PM Implementing best practices for omnichannel integration to create a unified customer experience


  • Integrating various communication channels to provide a seamless and consistent customer journey 
  • Ensuring consistency and fluidity across online and offline touchpoints to meet customer expectations 
  • Adopting best practices for a unified and cohesive customer experience to enhance satisfaction and loyalty  

Check out the incredible speaker line-up to see who will be joining Nicole.

Download The Latest Agenda