The Ultimate Destination for Customer
Experience, Marketing & Data Professionals!
18-19 Sept, 2024 | International Convention Centre, Sydney
Tom Dellas
Manager Customer Insights and Strategy Venues NSW
The Customer Show Day 1
1:30 PM Case Study | How Venues NSW Developed an award-nominated VoC transformation that achieved a 360° customer view in 18 months
- Learn how Venues NSW redefined their approach to understanding customers, automating their Voice of Customer (VoC) program to achieve a comprehensive 360° view of their audience
- Discover how historical data analysis and automated processes enabled Venues NSW to identify and resolve easily fixable issues, significantly enhancing their customers’ experience
- Explore the results of Venues NSW’s revamped strategy, including record-breaking attendance, increased NPS scores, and the recognition of their award-nominated project, achieved in 18 months
Check out the incredible speaker line-up to see who will be joining Tom.
Download The Latest Agenda
